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May 2026–Present · San Francisco, CA
Legali AI
Chief of Staff — Product & Operations
Legali AI is a Berkeley SkyDeck legaltech startup building AI-powered legal support for survivors. As Chief of Staff, I work across product, operations, and customer rollout—turning founder priorities and user feedback into shipped improvements, clearer ownership, and repeatable operating systems.
What I owned
- Ran the company's weekly operating cadence across Product, Engineering, Support, and customer-facing work, coordinating priorities, dependencies, risks, and blockers across 10+ contributors.
- Led rollout, onboarding, and ongoing support for two AI pilots across three accounts, reaching 20+ weekly active users.
- Built the Voice-of-Customer process that converted recurring user issues into prioritized product requirements and shipped improvements.
- Redesigned four recurring workflows and automated triage, ownership, escalation, and handoffs using Make and n8n.
- Translated founder priorities into clear owners, deadlines, decision points, and cross-functional execution plans.
Selected impact
- Helped scale the AI product to 7,000+ users through rollout, feedback loops, and continuous product iteration.
- Reduced unresolved customer follow-up delays by 30% through clearer ownership and automated escalation.
- Shipped three product improvements from customer signal through requirements and release.
- Reduced learning-module completion time from 15–20 minutes to 5–7 minutes while preserving the core content.
- Reduced founder involvement in recurring coordination by owning weekly planning, status reporting, and blocker follow-up.